If you have questions about your account, a transaction, or any of our services, please reach out to us through the appropriate channel below.
Customer Support
For general inquiries, transaction issues, account questions, or technical support:
Email: support@unifina.com.ng
Website: www.unifina.com.ng
Please include:
- Your full name
- Registered phone number or email
- Transaction reference (if applicable)
- A clear description of the issue
Providing complete details helps us resolve your request faster.
Complaints & Disputes
If you would like to submit a formal complaint or dispute a transaction, please refer to our Complaints & Dispute Resolution Policy for full details on how issues are handled.
You may also submit complaints directly via:
Email: support@unifina.com.ng
Subject Line: Formal Complaint - [Brief Description]
Business & Partnerships
For partnership opportunities, integrations, or business-related inquiries:
Email: support@unifina.com.ng
Subject Line: Business Inquiry
Response Time
We aim to acknowledge messages within 24-72 hours (excluding weekends and public holidays).
Complex issues involving banking or payment partners may require additional investigation time.
Company Information
Unifina Limited
Website: www.unifina.com.ng
Operating in Nigeria
Security Reminder: Unifina will never ask for your OTP, password, or PIN via email or phone.