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UNIFINA TERMS OF SERVICE

Effective Date: March 8, 2026 | Last Updated: March 8, 2026

These Terms of Service ("Terms") govern your access to and use of the Unifina platform, including our website at www.unifina.com.ng, our mobile applications, and any related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. ABOUT UNIFINA

The Services are operated by Unifina Limited ("Unifina," "we," "us," or "our").

Contact Information
Email: support@unifina.com.ng
Website: www.unifina.com.ng

Unifina is a financial technology company. We provide a technology platform that enables users to initiate payments, transfers, airtime purchases, bill payments, and related services through third-party service providers.

2. DEFINITIONS

In these Terms:

  • "Account" means your Unifina user account.
  • "Device" means any phone, tablet, or computer used to access Unifina.
  • "Partner" means any third-party service provider integrated into Unifina, including payment processors and identity verification providers.
  • "Transaction" means any payment, transfer, airtime purchase, bill payment, savings-related action, or other activity initiated through the Services.
  • "You" / "User" means the person using the Services.

3. ELIGIBILITY

To use Unifina, you must:

  1. Be at least 18 years old (or the legal age of majority in Nigeria).
  2. Have the legal capacity to enter into a binding agreement.
  3. Provide accurate, complete, and truthful information.
  4. Use the Services only for lawful purposes.

We may refuse access to the Services to any person at our discretion, including where required for compliance or risk management.

4. THE SERVICES WE PROVIDE

Unifina provides a platform that may allow you to:

  • Make payments for goods and services
  • Initiate bank transfers
  • Purchase airtime and data
  • Pay bills
  • Access savings-related features (where available)

Certain Services may require additional verification, compliance checks, or partner approval.

We may update, modify, suspend, or discontinue any part of the Services at any time.

5. ACCOUNT REGISTRATION AND INFORMATION

You may be required to create an Account to use some or all of the Services.

You agree to:

  • Provide correct and complete information
  • Keep your information updated
  • Not create an Account using false identity details
  • Not impersonate another person
  • Not use another person's Account

We may request additional information at any time to comply with legal obligations, partner requirements, or risk controls.

6. KYC AND IDENTITY VERIFICATION

To comply with applicable laws and partner requirements, Unifina may require you to complete identity verification ("KYC").

KYC may include:

  • Full name
  • Phone number
  • Email address
  • Date of birth
  • BVN and/or NIN (where required)
  • Government-issued ID
  • Selfie verification
  • Proof of address
  • Any other information reasonably required for verification

Unifina uses third-party identity verification providers, including VerifyMe (VerifyMe.ng), to perform verification and fraud prevention checks.

You authorize Unifina and our verification partners to:

  • Verify your identity using the information you provide
  • Validate information through lawful databases and sources
  • Conduct fraud prevention and risk screening

If you fail, refuse, or are unable to complete KYC, Unifina may:

  • Restrict your account
  • Limit transaction amounts
  • Suspend or terminate your access to certain Services

7. THIRD-PARTY SERVICE PROVIDERS (PAYSTACK AND OTHERS)

Unifina relies on third-party partners to provide certain Services.

7.1 Payment Processing (Paystack)

Payments and related processing services are provided through Paystack, a third-party payment processing partner.

By using Unifina, you acknowledge and agree that:

  • Your payment transactions may be processed through Paystack
  • Paystack's systems, rules, and availability may affect your Transactions
  • Certain transactions may be declined, delayed, reversed, or flagged by Paystack or other partners

7.2 Airtime, Data, and Bill Payments

Airtime purchases, data purchases, and bill payment services may be delivered through Paystack and/or other third-party providers integrated into the Unifina platform.

7.3 Transfers

Bank transfers initiated through Unifina may be executed through third-party payment rails, banking partners, and processors.

7.4 Partner Terms

Certain partner services may be subject to additional third-party terms and policies. Where applicable, you agree to comply with those terms.

8. TRANSACTIONS, AUTHORIZATION, AND USER RESPONSIBILITY

When you initiate a Transaction through Unifina, you authorize us and our partners to process the Transaction.

You are responsible for:

  • Confirming transaction details before submitting
  • Ensuring recipient details are correct (e.g., bank account number, phone number, bill reference)
  • Ensuring you have sufficient funds
  • Any transaction initiated through your Account, whether or not you personally authorized it, where such use resulted from your failure to secure your device, password, PIN, OTP, or credentials

Transactions may be subject to:

  • System availability
  • Fraud checks
  • Limits
  • Regulatory restrictions
  • Partner approval

9. TRANSACTION LIMITS AND RESTRICTIONS

Unifina may impose limits on:

  • Transfers
  • Payments
  • Airtime and bill purchases
  • Savings-related features
  • Daily, weekly, or monthly transaction volumes

Limits may vary depending on:

  • Your verification level
  • Risk controls
  • Partner requirements
  • Legal requirements

We may change limits at any time.

10. FEES AND CHARGES

Some Services may include fees, commissions, or service charges.

Where fees apply:

  • You will be informed before confirming a Transaction, or
  • Fees will be displayed in the Unifina app or on our website

You agree to pay all applicable fees associated with your use of the Services.

We may revise fees from time to time. Any changes will be communicated through the platform or other reasonable means.

11. SAVINGS FEATURES (IMPORTANT DISCLOSURE)

Unifina may provide savings-related features that allow users to set aside funds or manage balances.

You acknowledge and agree that:

  • Unifina is not a bank
  • Unifina does not provide banking services directly
  • Savings features may be facilitated through licensed third-party financial partners and payment processors

Availability of savings features may depend on partner services and regulatory requirements.

Unifina may restrict access to savings features if required for compliance, fraud prevention, or partner policies.

12. FAILED, PENDING, AND REVERSED TRANSACTIONS

Transactions may occasionally fail, remain pending, or be reversed due to:

  • Network issues
  • Bank downtime
  • Partner downtime
  • Incorrect transaction details
  • Fraud screening
  • Regulatory restrictions
  • Insufficient funds
  • System errors

12.1 Pending Transactions

If a Transaction is pending, Unifina will work with our partners to resolve it. Resolution times may vary depending on the bank or partner.

12.2 Failed Transactions

If a Transaction fails, you may not be charged, or the transaction may be reversed.

12.3 Reversals and Refunds

Where a reversal or refund is required, funds will typically be returned:

  • To the original payment method, or
  • To the originating account, depending on the transaction type and partner process

Unifina does not guarantee instant reversals.

13. CHARGEBACKS AND DISPUTES

If you initiate a chargeback through your bank or card issuer for a Transaction made through Unifina, we may:

  • Suspend your Account during investigation
  • Request supporting documents
  • Reverse or restrict access to certain Services

We may share relevant transaction information with partners, banks, or regulators for dispute resolution.

14. PROHIBITED USES

You agree not to use Unifina for:

  • Fraud, scams, or deception
  • Money laundering or terrorism financing
  • Purchasing or selling illegal goods/services
  • Unauthorized card usage
  • Identity theft or impersonation
  • Account renting or selling access to your Account
  • Harassment, abuse, or threats
  • Attempting to bypass security measures
  • Interfering with platform operations
  • Using Unifina in violation of Nigerian law or regulation

Unifina may suspend or terminate your Account immediately if we suspect prohibited use.

15. SUSPENSION, FREEZING, AND TERMINATION

Unifina may suspend, freeze, restrict, or terminate your Account without prior notice if:

  • We suspect fraud, abuse, or prohibited use
  • We are required to do so by law, regulation, court order, or law enforcement request
  • A partner requests restriction due to risk controls
  • Your KYC cannot be verified
  • Your activity indicates suspicious behavior
  • You breach these Terms

Where legally permissible, we will notify you of such actions.

16. COMMUNICATIONS AND ELECTRONIC CONSENT

By using the Services, you consent to receive communications from Unifina electronically, including via:

  • Email
  • SMS
  • Push notifications
  • In-app messages

These communications may include:

  • Transaction alerts
  • Security notifications
  • Service updates
  • Verification requests
  • Support responses

You agree that electronic communications satisfy any legal requirement that such communications be in writing.

17. PRIVACY

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and share your personal data.

You acknowledge that we may share data with third-party partners, including Paystack and VerifyMe, where necessary to:

  • Provide the Services
  • Process transactions
  • Verify identity
  • Prevent fraud
  • Comply with legal obligations

18. INTELLECTUAL PROPERTY

All rights, title, and interest in and to the Services, including software, branding, logos, designs, and content, belong to Unifina or our licensors.

You may not:

  • Copy, modify, distribute, sell, or lease any part of the Services
  • Reverse engineer or attempt to extract source code
  • Use Unifina branding without written permission

19. DISCLAIMERS

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Unifina disclaims all warranties, including warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Availability
  • Accuracy

Unifina does not guarantee that the Services will be uninterrupted, error-free, or secure at all times.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Unifina shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profit, revenue, business, goodwill, or data
  • Any loss arising from third-party partner failures, bank downtime, or network outages
  • Loss caused by user error (e.g., wrong recipient details)
  • Loss caused by unauthorized access resulting from your failure to secure your credentials

If Unifina is found liable for any claim, our liability will be limited to the amount of fees paid by you to Unifina (if any) in the 3 months preceding the event giving rise to the claim, unless otherwise required by law.

21. INDEMNITY

You agree to indemnify and hold harmless Unifina, its directors, officers, employees, agents, and partners from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your fraudulent or unlawful activities

22. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Nigeria, unless Unifina elects to resolve the dispute through alternative dispute resolution.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we do:

  • We will update the "Last Updated" date, and
  • We may notify you through the Services or other communication methods

Your continued use of the Services after updates means you accept the revised Terms.

24. SEVERABILITY

If any provision of these Terms is held to be unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.

25. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any additional policies referenced, constitute the entire agreement between you and Unifina regarding the Services.

26. CONTACT

If you have questions or complaints regarding these Terms, contact us at:

support@unifina.com.ng
Unifina Limited
Website: www.unifina.com.ng